That’s great news! We have an account application form located at the bottom of our homepage. Click the link and it will take you to the downloadable form.
If for any reason you are not happy and have a reason to require a credit for an order, please make contact with your sales centre who will be happy to assist you.
We do have an external sales team covering the UK. If you call your nearest sales centre with your postcode, they can advise on your local representative covering your area.
Our sales teams within each of our service centres handle all customer service enquiries. For details of your nearest centre please see the map on the ‘Contact’ tab.
If something is not right, we want to hear from you so we can do our best to resolve the issue. Please make contact with your sales centre who will be able to help.
The majority of our deliveries are made on curtain-sided vehicles so are perfect for fork lift offload. If this is not possible, please advise our sales team at time of order so they can make alternative arrangements for you.
If you are placing an order for items we have in stock, we can usually get these to you within 3 days. If the item is out of stock and needs to be reordered, we will advise on an estimated lead time at the time of order.
We can only deliver to sites/addresses with the correct access. Domestic properties are best served with a moffet vehicle so please enquire with the sales team when placing your order.
Yes we offer both FSC and PEFC certified timber. Whilst both are committed to the same cause, the difference lies within their origins. Initially FSC was developed to look at tropical environments, which led PEFC to facilitate sustainable forest management (SFM) in Europe.
FSC stands for Forestry Stewardship Council. The FSC system allows businesses and consumers to identify, purchase and use wood, paper and other forest products made with materials from well-managed forests and/or recycled sources. PEFC is the Programme for the Endorsement of Forest Certification. It is a leading global alliance of national forest certification systems. As an international non-profit, non-governmental organization, they are dedicated to promoting sustainable forest management through independent third-party certification. International Timber pride ourselves on our sustainable purchasing policy.
That’s easy. We are experts in timber with years of knowledge and experience, backed up by a robust sourcing policy. This means we can give you the peace of mind that the timber you are buying is suitable for your application and legally sourced.
You can find a copy of our sustainability statement which includes our environmental policy on our website under the ‘Sustainability’ tab on the homepage.
No. You don’t need to have an account to buy from us. Place your order and we can send you a proforma invoice to be paid either on commencement of order or despatch.
Some of our production sites operate at the weekend but we are not open for collections or deliveries at this time and the sales offices are not manned at weekends.
Yes, we do. We do this via our payment centre. Our sales team can pass you their number when you call to place your order. Alternatively, you can find the number to call and make a payment on the bottom of your proforma invoice.
If you look under the ‘Contact’ tab you can find a form to complete – just change the option to ‘Quote Request’ under the Nature of your enquiry tab and we’ll get back to you as soon as we can. Alternatively call your local sales centre who will be happy to help.
Under the ’Contact’ section you will see a map of all of our UK sites. If you locate the one nearest to you and give them a call, they will be able to advise if we have the product in stock or if we can source it for you.
We do offer a sample service. If you browse our product pages, you will see there is an option to ‘Add to my samples’. This will add a sample to your basket. If you go to the ‘Samples’ tab on the main navigation menu you can see those samples you have in your basket. Then just complete the form with your delivery details and we’ll post them out to you.
Our product range is vast. You can browse all of our products on our website. If you need something specific for a particular application, our sales team will be more than happy to advise on the best species for the job.
Yes we do. Our resident team of technical experts would be more than happy to talk to you about the various different options available depending on application, regulations and finish required.
We do sometimes have stock for clearance. If you are interested in something specific, please email us on [email protected] and we will come back to you with our current offers.
C16 and C24 refer to softwood grading. C16 timber is the most commonly used form of timber and is very cost effective. It is typically used in internal joinery applications such as floors, walls and roof joists. The timber is kiln dried to reduce the amount of moisture and increase its strength. C16 can often contain defects such as knots, sap stains and uneven surface. C24 is superior to C16. It is also kiln dried, but offers greater strength and less visible signs of defects.
We offer a wealth of timber treatments depending on the look or the protection level you need to achieve. We offer Tanalith, Protim to UC1, UC2, UC3. In addition, we also offer priming, clear lacquering and coating to RAL numbers. We can also offer SiOOx treatment and charred effect timbers. Get in touch with our sales centres and they will be happy to help you.
No we don’t have a showroom but we do have a great website which showcases all of the products we can offer. If there is something you’d like to see in more detail why not order a sample.
